"Colourtext always take a fresh approach to discovering hidden patterns in data. Whether you want to conduct segmentation or mine your CRM for deep insights, they will help you see your customers , and what they are seeing , in new ways."
Please read these Terms and Conditions for the Supply of Services carefully, as they set out our and your legal rights and obligations in relation to our services.
1. Definitions and interpretation
1.1 In the Agreement:
“Affiliate” means a company, firm or individual that Controls, is Controlled by, or is under common Control with the relevant company or firm;
“Agreement” means the agreement between the Supplier and the Client incorporating these Terms and Conditions for the Supply of Services and the Proposal and any amendments to it from time to time;
“Business Day” means any week day, other than a bank or public holiday in England;
“Background Materials” means all works and materials in existence before the date of the Agreement;
“Business Hours” means between 09:00 and 17:30 on a Business Day;
“Charges” means the charges specified in the Proposal plus the Expenses payable by the Client to the Supplier, which may be varied in accordance with Clause 7;
“Confidential Information” means any information supplied (whether supplied in writing, orally or otherwise) by one party to the other party marked as “confidential”, described as “confidential” or reasonably understood to be confidential;
the legal power to directly or indirectly control the management of a company, firm or other entity;
the right to select the majority of the directors (or their equivalent) of a company, firm or other entity; and/or
ownership of more than 50% of the voting shares in a company;
and “Controlled” will be construed accordingly;
“Client” means the Client for Services under the Agreement as specified in the Proposal or in the Supplier’s order confirmation;
“Client Materials” means works and materials provided by the Client to the Supplier for incorporation into the Deliverables;
“Client Representatives” means the persons specified as such in the Proposal;
“Deliverables” means the deliverables specified in the Proposal;
“Effective Date” means the earlier of:
the date when the Supplier sends to the Client its written confirmation that the Agreement is agreed; or
the date when the Supplier begins supplying the Services to the Client;
in each case following the Client’s acceptance of the Proposal and these Terms and Conditions for the Supply of Services;
“Expenses” means the following expenses reasonably necessary for, and incurred exclusively in connection with, the performance of the Supplier’s obligations under the Agreement:
subsistence expenses; and
any other necessary or reasonable expenses that are either detailed or implied by the Proposal unless explicit written instruction are received from the Client that define or limit the scope of expense claims made by the Supplier in connection with the Project
“Force Majeure Event” means an event, or a series of related events, that is outside the reasonable control of the party affected (including, but not limited to, power failures, industrial disputes affecting any third party, changes to the law, disasters, explosions, fires, floods, riots, terrorist attacks and wars);
“Daily Rate” means the Supplier’s daily consultancy rate as specified in the Proposal and varied in accordance with Clause 7
“Intellectual Property Rights” means all intellectual property rights wherever in the world, whether registrable or unregistrable, registered or unregistered, including any application or right of application for such rights (and the “intellectual property rights” referred to above include copyright and related rights, moral rights, database rights, confidential information, trade secrets, know-how, business names, trade names, domain names, trade marks, service marks, passing off rights, unfair competition rights, patents, petty patents, utility models, semi-conductor topography rights and rights in designs);
“Personal Data” has the meaning given to it in the Data Protection Act 1998;
“Premises” means the premises of the Client where the Services will be provided, in whole or part, by the Supplier, as specified in the Proposal;
“Proposal” means a proposal document issued by the Supplier to the Client detailing the scope of the Services and other matters relating to the Agreement;
“Services” means the services supplied by the Supplier to the Client under the Agreement, details of which are set out in the Proposal;
“Supplier” means Dollywagon Limited trading as Colourtext (“we”, “us” or “our”), a company registered in England and Wales (company number 05989481), registered office at Dalmar House Barras Lane Estate, Dalston, Carlisle, United Kingdom, CA5 7NY. We are a limited company. Our VAT number is 154207825.
“Supplier Representatives” means the persons specified as such in the Proposal;
“Term” means the term of the Agreement; and
“Year” means a period of 365 days (or 366 days if there is a 29 February during the relevant period) starting on the Effective Date or on any anniversary of the Effective Date.
1.2 In the Agreement, a reference to a statute or statutory provision includes a reference to: that statute or statutory provision as modified, consolidated and/or re-enacted from time to time; and any subordinate legislation made under that statute or statutory provision.
1.3 The Clause headings do not affect the interpretation of the Agreement.
1.4 In the Agreement, “persons” include companies, partnerships, limited liability partnerships, unincorporated associations and trusts.
1.5 The ejusdem generis rule is not intended to be used in the interpretation of the Agreement; it follows that a general concept or category utilised in the Agreement will not be limited by any specific examples or instances utilised in relation to such a concept or category.
2. Appointment and Term
2.1 The Client appoints the Supplier as its supplier of the Services during the Term.
2.2 The Agreement will come into force on the Effective Date and will continue in force indefinitely, unless and until terminated in accordance with Clause 15
3.1 The Supplier will supply the Services to the Client in accordance with the terms of the Agreement.
3.2 The Supplier will use reasonable endeavours to meet any timetable for the provision of the Services set out in the Proposal; but the time for delivery of the Services will not be of the essence of the Agreement.
3.3 The Supplier may sub-contract the provision of the Services without the prior written consent of the Client; providing that if the Supplier does sub-contract the provision of Services, the Supplier will remain liable to the Client for the performance of the sub-contracted obligations.
5. Client obligations
5.1 The Client will provide to, or procure for, the Supplier any:
support and advice;
information and documentation;
third party co-operation;
licences of third party software; and
governmental, legal or regulatory licences, consents or permits;
reasonably necessary to enable the Supplier to discharge its obligations under the Agreement.
5.2 The Client will:
provide to the Supplier prompt access to the Premises upon request;
be responsible for ensuring the health and safety of the Supplier’s personnel, agents and subcontractors whilst they are at the Premises;
maintain the Premises in good order for the supply of Services, and in accordance with all applicable laws;
inform the Supplier of all health and safety rules and regulations and any reasonable security requirements that apply at the Premises; and
maintain reasonable insurance cover for the Supplier’s personnel, agents and subcontractors whilst they are working on Premises (including reasonable public liability insurance);
or, where the Premises are occupied by a third party, the Client will use reasonable endeavours to seek to ensure that the third party will comply with the preceding provisions of this Clause 4.2 as if the third party were the Client.
5.3 The Client will not take any action or do any thing which would or would be likely to damage the reputation or goodwill of the Supplier, or bring the Supplier into disrepute.
6. Project management
6.1 The Client will ensure that all instructions in relation to the Agreement will be given by a Client Representative to a Supplier Representative, and the Supplier:
may treat all such instructions as the fully authorised instructions of the Client; and will not comply with any other instructions in relation to the Agreement without first obtaining the consent of a Client Representative.
6.2 The parties will hold project management meetings in person, by telephone and via the internet at the reasonable request of either party.
6.3 A party requesting a project management meeting to be held in person will give to the other at least 5 Business Days’ notice of the meeting.
6.4 Wherever necessary to enable the efficient conduct of business, the Client will be represented at the project management meetings by at least one Client Representative and the Supplier will be represented at the project management meetings by at least one Supplier Representative.
7. Charges and payment
7.1 The Client will pay the Charges to the Supplier in accordance with the provisions of this Clause 7.
7.2 Ownership of the Deliverables will not pass to the Client until the Supplier has received payment in full in accordance with 7.3 and 7.5, of all sums due to it in respect of all and any invoices issued to the Client and no part of the Deliverables will be delivered to the Client until the Initial Invoice has been received by Colourtext Ltd (in cash or cleared funds).
7.3 The Supplier may issue to the Client upon commissioning of the Services an invoice for 60% of the agreed Charges set out in the Proposal (“the Initial Invoice”). The balance of 40% of the agree Charges will be invoiced on delivery to the Client of the Deliverables as defined in the Proposal (“the Final Invoice”).
7.4 If the Supplier agrees that Services will be carried out in stages and that Deliverables will be delivered in stages, the Supplier will be entitled to issue an invoice to the Client for each stage of delivery Services undertaken and Deliverables delivered.
7.5 The Client will pay the Charges to the Supplier within 30 days of the date of issue of an invoice issued in accordance with Clause 7.3.
7.6 All amounts payable under the Agreement are exclusive of all sales, value-added, withholding and other taxes and duties which will be payable by the Client
7.7 Charges must be paid by bank transfer or cheque using such payment details as are notified by the Supplier to the Client from time to time.
7.8 If the Client does not pay any amount properly due to the Supplier under or in connection with the Agreement, the Supplier may:
charge the Client interest on the overdue amount at the rate of 5% per year above the base rate of National Westminster Bank plc from time to time (which interest will accrue daily until the date of actual payment, be compounded quarterly, and be payable on demand); or claim interest and statutory compensation from the Client pursuant to the Late Payment of Commercial Debts (Interest) Act 1998.
7.9 The Supplier may elect to vary the Charges by giving to the Client not less than 30 days’ written notice of the variation expiring at the end of any Year of the Agreement
7.10 The Client will reimburse the Supplier in respect of the Expenses and the Supplier may invoice in respect of Expenses at any time after the relevant Expenses have been incurred by the Supplier.
7.11 The Supplier will:
collect and collate evidence of all Expenses;
retain such records and evidence during the Term and for a period of 12 months following the end of the Term; and
supply such records and evidence to the Client within 10 Business Days following receipt of a written request to do so.
8.1 The Client warrants to the Supplier that it has the legal right and authority to enter into and perform its obligations under the Agreement.
8.2 The Supplier warrants to the Client that:
it has the legal right and authority to enter into and perform its obligations under the Agreement.
the Services will be performed with reasonable care and skill.
8.3 All of the parties’ liabilities and obligations in respect of the subject matter of the Agreement are expressly set out in the terms of the Agreement. To the maximum extent permitted by applicable law, no other terms concerning the subject matter of the Agreement will be implied into the Agreement or any related contract.
9. Intellectual Property Rights
9.1 The copyright and all other intellectual property rights whatsoever in any work produced by the Supplier for the Client within the terms of this Agreement including (without limitation) the Supplier’s proposal, report documentation, software and any other materials whether (without limitation) vested, contingent or future shall belong to the Supplier absolutely at all times.
9.2 The Client warrants that any material or information supplied by the Client and its use by the Supplier, will not infringe the copyright or other intellectual property rights of any third party, and the Client will indemnify the Supplier against any loss, damages, costs, expenses or other claims arising from any such infringement.
9.3 The Customer agrees to immediately notify the Supplier if it becomes aware of any infringement or any unauthorised use by any person of the work produced by the Supplier.
10. Limitations of liability
10.1 Nothing in the Agreement will exclude or limit the liability of either party for:
death or personal injury caused by that party’s negligence;
fraud or fraudulent misrepresentation on the part of that party; or
any other liability which may not be excluded or limited under applicable law.
10.2 Subject to Clause [10.1] and without prejudice to the express indemnities in the Agreement, the Supplier’s liability to the Client under or in connection with the Agreement or any collateral contract, whether in contract or tort (including negligence), will be limited as follows:
the Supplier will not be liable for any:
loss of profits, income or anticipated savings;
loss or corruption of any data, database or software;
reputational damage or damage to goodwill;
loss of any commercial opportunity; or
indirect or consequential loss or damage;
neither party will be liable for any losses arising out of a Force Majeure Event;
the Supplier’s liability in relation to any event or series of related events will [not] exceed the greater of:
the total amount paid or (if greater) payable by the Client to the Supplier under the Agreement during the 12 month period immediately preceding the event or events giving rise to the claim.
11. Data protection
11.1 The Client warrants that it has the legal right to disclose all Personal Data that it does in fact disclose to the Supplier under the Agreement, and that the processing of that Personal Data by the Supplier for the purposes of and in accordance with the terms of the Agreement will not breach any applicable laws (including the Data Protection Act 1998).
11.2 The Supplier warrants that:
it will act only on instructions from the Client in relation to the processing of any Personal Data performed by the Supplier on behalf of the Client; and
it has in place appropriate security measures (both technical and organisational) against unlawful or unauthorised processing of Personal Data and against loss or corruption of Personal Data processed by the Supplier on behalf of the Client.
12.1 Each party will keep confidential the Confidential Information of the other party, and will not disclose that Confidential Information except as expressly permitted by this Clause 12.
12.2 Each party will protect the confidentiality of the Confidential Information of the other party using at least reasonable security measures.
12.3 The Confidential Information of a party may be disclosed by the other party to its employees and professional advisers, provided that each recipient is legally bound to protect the confidentiality of the Confidential Information.
12.4 These obligations of confidentiality will not apply to Confidential Information that:
has been published or is known to the public (other than as a result of a breach of the Agreement);
is known to the receiving party, and can be shown by the receiving party to have been known to it, before disclosure by the other party; or
is required to be disclosed by law, or by an order (binding upon the relevant party) of a competent governmental authority, regulatory body or stock exchange.
Neither party will make any public disclosure relating to the Agreement (including press releases, public announcements and marketing materials) without the prior written consent of the other party, which will not be unreasonably withheld or delayed.
14. Force Majeure Event
14.1 Where a Force Majeure Event gives rise to a failure or delay in either party performing its obligations under the Agreement (other than obligations to make payment), those obligations will be suspended for the duration of the Force Majeure Event.
14.2 A party who becomes aware of a Force Majeure Event which gives rise to, or which is likely to give rise to, any failure or delay in performing its obligations under the Agreement, will:
forthwith notify the other; and will inform the other of the period for which it is estimated that such failure or delay will continue.
14.3 The affected party will take reasonable steps to mitigate the effects of the Force Majeure Event.
15.1 Either party may terminate the Agreement at any time prior to the final delivery of Services or Deliverables, by giving at least 30 days’ written notice to the other party, save where the Term or the delivery of the Service or Deliverables will last for a period of six months or more, the Client may only terminate the Agreement on giving the Supplier not less than three months written notice of termination whereupon the terms of Clause 16.3 shall apply.
15.2 Either party may terminate the Agreement immediately by giving written notice to the other party if the other party:
commits any material breach of any term of the Agreement, and:
the breach is not remediable; or
the breach is remediable, but other party fails to remedy the breach within 30 days of receipt of a written notice requiring it to do so; or
persistently breaches the terms of the Agreement.
15.3 Either party may terminate the Agreement immediately by giving written notice to the other party if:
the other party:
ceases to conduct all (or substantially all) of its business;
is or becomes unable to pay its debts as they fall due;
is or becomes insolvent or is declared insolvent; or
convenes a meeting or makes or proposes to make any arrangement or composition with its creditors;
an administrator, administrative receiver, liquidator, receiver, trustee, manager or similar is appointed over any of the assets of the other party;
an order is made for the winding up of the other party, or the other party passes a resolution for its winding up (other than for the purpose of a solvent company reorganisation where the resulting entity will assume all the obligations of the other party under the Agreement);
(where that other party is an individual) that other party dies, or as a result of illness or incapacity becomes incapable of managing his or her own affairs, or is the subject of a bankruptcy petition or order.
15.4 The Supplier may terminate the Agreement immediately at any time by giving written notice to the Client if:
the Client fails to pay in full and on time any amount due to the Supplier whether due under the Agreement or otherwise;
there is a change of Control of the Client or any parent undertaking or holding company of the Client; or
the Client or any officer, partner or key employee of the Client is convicted of any criminal offence.
16. Effects of termination
16.1 Upon termination all the provisions of the Agreement will cease to have effect, save that the following provisions of the Agreement will survive and continue to have effect (in accordance with their terms or otherwise indefinitely): Clauses 1, 7.8, 9, 10, 12, 16, 17 and 19.
16.2 Termination of the Agreement will not affect either party’s accrued rights (including accrued rights to be paid) as at the date of termination.
16.3 If the Client terminates the Agreement prior to the Term of the Agreement, the following charges will apply;
the Client will be liable to the Supplier for any and all direct and indirect expenses and costs incurred by the Supplier, its officers, agents or employees and any loss of earnings or any other loss whatsoever. A handling charge of 20% will be added to any and all direct and indirect costs and expenses.
If the Client terminates the Agreement in cases where the Term or the delivery of the Service or Deliverables will last for a period of six months or more, the Client will be required to pay the first 60% of the fee specified in the Agreement. The Client will also be liable to the Supplier for any and all direct and indirect expenses and costs incurred by the Supplier, its officers, agents or employees and any loss of earnings or any other loss whatsoever. A handling charge of 20% will be added to any and all direct and indirect costs and expenses.
16.4 Within 30 days of the termination of the Agreement, the Client will:
return to the supplier or dispose of as the Supplier may instruct all documents and materials containing Confidential Information of the Supplier; and
irrevocably delete from its computer systems all Confidential Information of the Supplier.
Neither party will, without the other party’s prior written consent, either during the term of the Agreement or within 6 months after the date of effective termination of the Agreement, engage, employ or otherwise solicit for employment any employee or contractor of the other party who has been involved in the Agreement or the performance of the Agreement.
18.1 Any notice given under the Agreement must be in writing (whether or not described as “written notice” in the Agreement) and must be delivered personally, sent by pre-paid first class post or air mail for the attention of the relevant person, and to the relevant address given in the Agreement (or as notified by one party to the other in accordance with this Clause).
18.2 A notice will be deemed to have been received at the relevant time set out below (or where such time is not within Business Hours, when Business Hours next begin after the relevant time set out below):
where the notice is delivered personally, at the time of delivery;
where the notice sent by first class or airmail post, [48 hours] after posting; and
19.1 No breach of any provision of the Agreement will be waived except with the express written consent of the party not in breach.
19.2 If a Clause of the Agreement is determined by any court or other competent authority to be unlawful and/or unenforceable, the other Clauses of the Agreement will continue in effect. If any unlawful and/or unenforceable Clause would be lawful or enforceable if part of it were deleted, that part will be deemed to be deleted, and the rest of the Clause will continue in effect (unless that would contradict the clear intention of the parties, in which case the entirety of the relevant Clause will be deemed to be deleted).
19.3 Nothing in the Agreement will constitute a partnership, agency relationship or contract of employment between the parties.
19.4 The Agreement may not be varied except by a written document signed by or on behalf of each of the parties.
19.5 Save as expressly provided in this Clause or elsewhere in the Agreement, neither party may without the prior written consent of the other party assign, transfer, charge, license or otherwise dispose of or deal in the Agreement or any rights or obligations under the Agreement.
19.6 Each party agrees to execute (and arrange for the execution of) any documents and do (and arrange for the doing of) any things reasonably within that party’s power, which are necessary to enable the parties to exercise their rights and fulfil their obligations under the Agreement.
19.7 The Agreement is made for the benefit of the parties, and is not intended to benefit any third party or be enforceable by any third party. The rights of the parties to terminate, rescind, or agree any amendment, waiver, variation or settlement under or relating to the Agreement are not subject to the consent of any third party.
19.8 Subject to Clause 10.1:
the Agreement will constitute the entire agreement between the parties in relation to the subject matter of the Agreement, and supersedes all previous agreements, arrangements and understandings between the parties in respect of that subject matter;
neither party will have any remedy in respect of any misrepresentation (whether written or oral) made to it upon which it relied in entering into the Agreement; and
neither party will have any liability other than pursuant to the express terms of the Agreement.
19.9 The Agreement will be governed by and construed in accordance with the laws of England and Wales; and the courts of England will have exclusive jurisdiction to adjudicate any dispute arising under or in connection with the Agreement.
Last updated: 16th February 2021
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